We value our customers’ personal privacy and information security. This Privacy Policy applies to the website offering custom wooden door and window services; it outlines how we collect, use, store, and protect personal information when customers visit the site, browse services, submit inquiry forms, schedule measurements, provide dimensions and customization requirements, or contact us. We handle customer information in accordance with applicable data protection laws and regulations and take reasonable measures to safeguard personal data.

1. Information We Collect

Depending on how customers use the website and our customization services, we may collect information such as names, email addresses, contact numbers, installation or service addresses, appointment details, door and window dimensions, customization requirements, product preferences, and other information voluntarily submitted by the customer.

When customers visit the website, we may also automatically collect certain technical information—such as IP addresses, browser types, device information, access times, and page view history—to facilitate website operations, maintain security, conduct data analysis, and improve the user experience.

2. Use of Information

The personal information we collect is primarily used to handle inquiries regarding custom wooden doors and windows, understand customer needs, verify dimensions and customization requirements, schedule appointments, provide quotes or service information, process orders, communicate with customers, and offer after-sales support.

We may also use this information to improve website content, service processes, and the overall customer experience. Unless permitted by law or otherwise agreed to by the customer, we will not sell personal information to unrelated third parties.

3. Customization Information

Customizing wooden doors and windows typically requires the provision of specific information based on the actual space and customer needs, such as dimensions, installation locations, style preferences, material choices, and color selections.

Customers should ensure that the information submitted is truthful, accurate, and complete. We use this information only to the extent necessary to provide customization consultations, quotes, order processing, and related services.

4. Information Sharing

To fulfill customization services, we may share relevant information—to the extent necessary—with website technical service providers, customer service staff, measurement or installation personnel, payment processors, and other service providers offering essential business support.

We take steps to ensure that such third parties process personal information only as required to perform their respective services and that they implement reasonable information security measures in compliance with applicable data protection requirements.

5. Payment Information

If the website offers online payment functionality, payments may be processed through third-party payment service providers. Relevant payment information may be processed by payment service providers in accordance with their applicable privacy policies and security standards.

We generally do not directly store sensitive payment credentials, such as full bank card numbers. The specific available payment methods and payment processes are subject to the information displayed on the website’s checkout page.

6. Information Retention

We retain relevant information for the period necessary to provide customized services, process orders, fulfill contracts, handle after-sales matters, comply with legal obligations, and resolve potential disputes.

Specific retention periods are determined based on the type of information, the purpose of use, and applicable data protection laws and regulations. When the relevant information is no longer necessary for the intended purpose, we will delete, anonymize, or otherwise appropriately handle it in accordance with applicable laws.

7. Cookies and Similar Technologies

This website may use cookies and similar technologies to ensure the website functions correctly, save necessary user settings, understand website traffic, and improve the user experience.

Necessary cookies may be used for basic website functions. Non-necessary cookies are used only after obtaining the user’s consent, in accordance with applicable laws and regulations. Users can also manage cookies through their browser settings or settings provided on the website.

8. Information Security

We implement reasonable technical and organizational measures to protect customers’ personal information and reduce the risk of unauthorized access, use, modification, disclosure, or loss.

While we take reasonable measures to protect personal information, the internet environment cannot guarantee absolute security. Therefore, we cannot promise that data transmitted via the internet will be absolutely secure.

9. User Privacy Rights

Depending on the data protection laws applicable in the customer’s region, customers may have rights such as accessing, correcting, or deleting their personal information, restricting or objecting to specific data processing, and withdrawing consent where permitted by law.

If you wish to access, modify, or delete the personal information we hold, you may submit a request via the contact details provided on the website. We will review and process your request in accordance with applicable laws.

10. Information Regarding Minors

This website is primarily intended for customers who are legally eligible to use the relevant customized services. We do not knowingly collect personal information from minors who are below the legal age. If we discover that we have inadvertently collected such information, we will take reasonable measures to handle the data within the limits permitted by applicable laws.

11. Third-Party Websites

This website may contain links to third-party websites or services. Third-party websites have their own independent privacy policies and data processing rules; we have no control over how they collect or use information. We recommend reviewing the privacy policies of third-party websites before visiting them.

12. Updates to the Privacy Policy

We may update this Privacy Policy in response to changes in our website services, business operations, or applicable laws and regulations. The updated policy will be posted on this website and will take effect to the extent permitted by applicable law.

13. Contact Us

If you have any questions regarding this Privacy Policy, the handling of your personal information, or your privacy rights, please contact us using the contact details provided on the website. We will assist you, to a reasonable extent, in understanding how the relevant information is processed.