We provide delivery services for our custom-made wooden doors and wooden windows/doors. As these custom products are typically large, vary in weight, and are highly personalized, specific shipping arrangements are determined based on product specifications, order volume, the delivery region, and actual logistics conditions.

1. Order Processing Time

Once the customer has completed payment and confirmed the customization details, we begin the order processing workflow. Processing and preparation typically take approximately 3–7 business days; however, this timeframe may vary depending on the product style, dimensions, materials, complexity of customization, and order volume.

2. Shipping Time

After the order has been processed and handed over to the carrier, the estimated shipping and delivery time is approximately 7–15 business days. Actual delivery times may vary due to factors such as the delivery region, shipping routes, local delivery schedules, holidays, weather conditions, and other uncontrollable circumstances.

For large-sized or high-volume orders of wooden doors and windows, specialized freight or scheduled delivery services may be required; the actual delivery time will be as specified in the order confirmation.

3. Logistics and Delivery Partners

We select appropriate logistics or delivery service providers based on the order location, product dimensions, weight, and delivery requirements. We may utilize professional services such as DHL, FedEx, or UPS, or arrange other suitable freight services tailored to the specific transport needs of large custom products.

The specific carrier is determined based on the details of the order. If the order supports shipment tracking, we will provide the relevant tracking information to the customer once the product has been dispatched.

4. Delivery Address

Customers must provide accurate and complete delivery information when placing an order, including the recipient’s name, detailed address, postal code, contact phone number, and email address.

If the delivery address is incorrect or requires modification, please contact us promptly before the order enters the shipping phase. Once the product has entered the delivery process, it may not be possible to modify certain address details.

5. Delivery of Large Products

Wooden doors and windows are large custom products; some orders may require specialized freight, scheduled delivery, or other transport methods suitable for large items. During delivery, the customer may need to confirm the receipt time in advance and ensure that the delivery location is suitable for receiving the goods.

If the customer is unable to receive the goods as scheduled, it may result in the need to reschedule delivery or incur additional delivery-related costs; specific handling will depend on the circumstances of the order.

6. Shipping Delays

We make reasonable efforts to ship orders according to the estimated schedule; however, actual delivery may be affected by weather, traffic, holidays, local delivery networks, route adjustments, or other uncontrollable factors.

In the event of significant shipping delays or a lack of logistics updates over an extended period, please contact us. We will assist in investigating the status using your order number and relevant logistics information.

7. Inspection Upon Receipt

Upon receiving the wooden doors or wooden door and window units, we recommend promptly inspecting the outer packaging and the condition of the products. If you discover obvious shipping damage, discrepancies in product quantity, or significant differences from the order confirmation details, please contact us as soon as possible. Please provide your order number, photographs of the products, and a description of the issue so that we can verify the situation promptly.

8. Delivery Coverage

We provide delivery services based on the sales regions listed on our website. Delivery conditions may vary depending on the country, region, or remoteness of the location; the specific delivery coverage and any potential additional fees are determined at the checkout page or in the order confirmation details.

9. Free Shipping

We offer free shipping on all orders. No shipping fee will be charged at checkout or during the order confirmation process.

10. Summary of Shipping Times

Order processing and customization preparation time: Approximately 3–7 business days.

Estimated shipping and delivery time after dispatch: Approximately 7–15 business days.

The timeframes above are estimates; actual shipping durations may vary based on product specifications, the delivery region, and logistics conditions.

11. Contact Us

If you have any questions regarding order processing, shipping times, logistics information, delivery addresses, or receipt arrangements, please contact us using the details provided on our website. When making inquiries, we recommend providing your order number and the contact information used when placing the order to help us quickly locate the relevant details.