Welcome to our website for custom wooden doors and wooden door/window services. This site primarily provides customers with consultation services regarding the customization of wooden doors, wooden doors and windows, and related products. By visiting the website, submitting inquiries, scheduling services, or purchasing custom projects, you acknowledge that you have read, understood, and agreed to these Terms and Policies.

1. Scope of Services

We provide consultation and services for custom wooden doors and wooden doors/windows, including requirements discussion, style selection, material and color selection, confirmation of dimensions, discussion of customization plans, and service arrangements. Specific service details are subject to the information published on the relevant product or service pages.

As custom products are manufactured based on specific customer needs, details such as dimensions, styles, materials, colors, and other customization requirements must be verified prior to order confirmation.

2. Custom Orders

Before submitting an order, customers should carefully verify the product name, dimensions, quantity, material, color, opening mechanism, and other customization requirements. Once the order is confirmed, we will proceed with customization arrangements based on the information provided.

If there are errors in the information submitted, customers should contact us immediately for verification. Once an order enters the production/customization process, certain customization details may no longer be modifiable.

3. Billing and Payment Terms

The custom wooden door and wooden door/window products and related services offered on this website are one-time purchases and do not constitute subscription services.

A payment made by a customer applies solely to the products or custom services associated with that specific order. Unless explicitly stated otherwise on the website, no monthly, quarterly, or annual subscription fees will be incurred, nor will there be automatic renewals or recurring charges.

Should a customer wish to purchase additional wooden doors, wooden doors/windows, or new custom projects in the future, they must submit a new order and complete the payment.

Specific prices, quantities, applicable fees, and the final order amount are determined by the information displayed on the respective product and checkout pages. Customers should carefully review order details and the final amount due before making a payment.

4. Customization Pricing

Prices for wooden doors and wooden doors/windows may vary based on dimensions, quantity, materials, styles, colors, and other customization requirements. Base prices displayed on the website apply only to the specific configurations listed; special customization requests may require price confirmation based on individual circumstances.

5. Dimensions and Customization Information

Customers are responsible for providing accurate information regarding dimensions and customization requirements. If the website or service page requires customers to provide dimensions, installation locations, or other specifications, please verify this information carefully before submitting your order.

If manufacturing discrepancies arise due to incorrect dimensions, colors, styles, or other customization details provided by the customer, we will verify and address the issue based on the specific circumstances.

6. Service and Order Processing

Once an order is confirmed, we will proceed with processing based on the selected products and customization requirements. As custom projects typically require time for preparation and manufacturing, processing times may vary depending on the product type, the complexity of the customization, and specific order conditions.

7. Payment Methods

The website may offer online payment services through third-party payment processors. The specific payment methods available are those displayed on the checkout page at the time of purchase.

If third-party payment processors (such as Stripe) are used, payment information will be handled in accordance with the processor’s applicable security standards and privacy policies. Third-party payment processors act solely as payment intermediaries and do not imply a brand partnership with this website.

8. Cancellations and Refunds

As wooden doors and wooden door/window units are products customized to customer specifications, the ability to cancel an order or obtain a refund may be restricted once the order has entered the customization, processing, or manufacturing stage.

Customers wishing to cancel an order should contact us as soon as possible. Eligibility for cancellation, refund amounts, and processing procedures will be determined based on the order’s current status, the progress of customization, and applicable laws and regulations.

Nothing in these terms excludes or limits any mandatory consumer rights granted by law.

9. Product Delivery

For orders containing physical wooden doors or wooden door/window units, we will arrange delivery in accordance with the shipping or delivery policies published on the website. Specific delivery times, shipping methods, and related arrangements are subject to the order confirmation details and the website’s delivery policy.

10. Product Information

We strive to ensure that product images, dimensions, materials, colors, and other descriptions on the website are accurate and clear. However, due to variations in display devices, natural wood grain, and material batches, the actual product may differ from website images regarding color, texture, and other characteristics within reasonable limits.

11. Intellectual Property

Unless otherwise stated, all text, images, product displays, page designs, graphics, and other content on this website are protected by intellectual property laws. Unauthorized copying, reproduction, modification, or use for unauthorized commercial purposes is prohibited.

12. Privacy Protection

We value the protection of our customers’ personal information and handle such information in accordance with applicable data protection laws and regulations. For details regarding the collection, use, storage, and protection of personal information, please refer to the “Privacy Policy” published on our website.

13. Updates to Terms

We may update these terms and policies in response to business changes, adjustments to our services, or updates to applicable laws and regulations. Updated content will be published on the website and will take effect to the extent permitted by applicable law.

14. Important Billing Information

This website operates on a one-time purchase model. Custom orders for wooden doors and wooden door/window units do not automatically convert into subscription services, nor do they incur automatic monthly, quarterly, or annual charges. Customers must actively submit an order and complete payment for each individual purchase.